The old “John in Mumbai” joke heralds back to the days when Indian support desk...
While much of our attention has been focused on the seemingly never-ending bull market –...
Even seasoned investors confuse stock price movements with the quality of the underlying business. We...
Just prior to the dot bomb era, evidence was emerging that customer service functions were...
“Robots are stealing our jobs,” you’ll hear people say. This blanket statement fails to capture...
The way venture capitalists (VCs) look at business ventures depends on which stage they’re coming...
About four years ago, we first came across the concept of robotic process automation (RPA),...
Global equities continue to defy explanation as stocks set new highs in the face of...
In a recent piece on hyperautomation, we talked about a success story where a professional...
More than 75% of people think they’re above-average drivers. Psychologists refer to this as “illusory...
The larger a corporation becomes, the more processes are needed to control things, and sometimes...
Last fall we sent one of our MBAs over to the Caucasus for a month...
Warning!
Well Done!
Oh snap!
